FAQ

Frequently Asked Questions

Get instant answers to common questions about our services, pricing, timelines, and process.

Partnership

Project, retainer, fractional CTO, equity discussions. The shapes engagements can take, what we agree to up front, and what's off the table.

Can we hire you for a one-off audit?

Yes. We offer code reviews, architecture audits, and technical due diligence for investors or acquirers.

Do you work with agencies or white-label?

Yes. We've partnered with agencies and consultancies for white-label delivery. We can adapt to your workflow.

How does the partnership work?

We act as your product team: we own delivery, you own product direction. We're transparent about progress and blockers.

What if we need to pause the project?

We can pause and resume. We'll hand over current state and documentation so you can pick up later if needed.

How to vet a software development agency

Most founders pick the wrong agency because they evaluate on the wrong criteria. Here is what actually predicts a good outcome. Do not ask about portfolio. Everyone has impressive logos on their site. Ask: "What is a build you took on in the last 6 months that did not go as planned, and what happened?" If they do not have a real answer, they are either dishonest or they have not shipped enough to have war stories. Either is a red flag. Do not ask about tech stack. Most agencies can technically use any modern stack. Ask: "Walk me through how you would ship a Stripe-billing v1 with multi-tenant Postgres in two weeks." Listen for whether they jump to coding or whether they ask about your customers first. Engineers who think product-first are rare and worth paying for. Do not ask about price upfront. You will get back lowball numbers from people racing to win the deal, and you will not be able to compare. Instead, do a paid discovery call. Most good agencies will charge $1K to $5K for this. The output should be a real spec, a real timeline, a real fixed-price quote. If they refuse to do paid discovery, they are commodifying themselves and you will get commodity work. What actually matters: Who specifically writes the code. Not "our team". A real name, a senior engineer, someone you talk to on calls. If the salesperson is different from the engineer, that is a handoff, and handoffs lose information. How they handle scope changes mid-build. Some agencies treat every change as a billable upcharge. Others have it baked into the fixed-price. Ask. Get it in writing. What you own at the end. Code, deploy access, third-party account ownership, documentation. If you do not get all four, you do not own the product. How they handle bugs after launch. Two-week warranty? 30-day warranty? Optional retainer? This is where bad agencies make their margin. Whether they say no. The best agencies turn down work they are not the right fit for. The worst agencies say yes to everything and then deliver below the bar. Specific red flags: Time-to-quote longer than 5 business days. They are juggling too much. "We will have our team get back to you" when you ask a technical question. They are not the team. No references they will let you call. Real testimonials always have phone numbers behind them. A pitch deck before they understand your product. They are selling, not listening. Promising specific dates before discovery. They are guessing and they will change later. Specific green flags: They push back on your scope. "You do not need X for v1" is what you want to hear. They have shipped at the size you are trying to ship at. An agency that built a 50-engineer enterprise tool will not be great at a 2-week MVP, and vice versa. They have a documented process you can read before signing. If it is all in their head, your build will be too. The lead engineer asks about your users, not just your features. One trick: ask for a 30-minute paid technical conversation with the engineer who would actually run your build. Most agencies will agree if you offer to pay for the hour. If they will not even let you meet that person, walk. The fee is the smallest part of the decision. A $30K build that ships on time and works is cheap. A $10K build that ships late, breaks in production, and locks you to the original team is the most expensive mistake you can make.

Do you work with regulated industries like fintech and healthtech?

Yes. Fintech (Stripe + Plaid, KYC, ledgers that reconcile, PCI scope kept tight) and healthtech (HIPAA-aware, BAA-signed infrastructure, FHIR integrations when needed) are two of our most common verticals. We are honest about what we will not do — SOC 2 type II audits, PCI Level 1, and FDA-class medical device firmware are out of scope; we refer those out.

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