Payments rescue
Stripe payments are broken. Usually it's the webhook layer.
Stripe itself is reliable, the actual payment processing rarely fails. What breaks is almost always the code that reacts to what Stripe reports: a webhook handler that doesn't verify its signature, doesn't handle a retried event idempotently, or returns too slowly and gets retried into a duplicate charge. We check the webhook layer first, because that's where nearly every 'Stripe is broken' report actually lives.
If you see this, this is you
The signals.
What they actually mean.
“A customer got charged twice for the same purchase.”
Usually a webhook handler that isn't idempotent — Stripe retries an event if it doesn't get a fast 200 response, and a handler that isn't built to safely process the same event twice ends up granting access or charging twice on the retry.
“A customer paid and never got access to the product.”
Common cause: the webhook handler updates the database, but a race condition means the local record didn't exist yet when the event arrived, so the update silently failed.
“Test-mode and live-mode keys got mixed up somewhere.”
One of the most common Stripe integration mistakes — a `pk_test` or `sk_test` key left in a production environment variable, or the reverse, either silently breaking payments or silently charging real cards during testing.
“The webhook endpoint isn't verifying Stripe's signature.”
Without verifying the `Stripe-Signature` header, the endpoint will process a request from anyone who knows the URL, not just from Stripe — a real, documented security gap, not a hypothetical one.
“A subscription cancels or downgrades and the app doesn't notice for days.”
Usually means the app isn't listening for the specific event type that fires on that change, or is listening but silently swallowing an error while processing it.
“Refunds issued in Stripe's dashboard don't do anything in the app.”
A refund is a Stripe-side action that only affects your app if something is listening for the corresponding webhook event and acting on it — most vibe-coded integrations only ever handle the initial payment event.
Our process
Five steps. 10 days.
Audit
We pull your webhook handler and check it against Stripe's own documented requirements: signature verification, idempotent event handling, and which event types are actually being listened for versus which ones matter for your product.
Triage
Keep, rewrite, delete. This is usually a narrow, deep fix, closer to 80/15/5 — most of the integration is fine, the webhook handler specifically isn't.
Foundation
Signature verification added if missing. Idempotency keys and duplicate-event checks added so a retry can't double-charge or double-fulfill. Missing event types wired up so cancellations and refunds actually propagate.
Migration
We test against Stripe's own test-mode event triggers, including deliberately re-sending the same event, before touching anything live.
Handoff
Documented, monitored — we set up alerting on webhook failures specifically, since a silently failing webhook is invisible until a customer complains.
What we do with the code
Three piles. Honest splits.
Keep
80%Checkout flow, pricing, product logic — usually correct and untouched.
Rewrite
15%The webhook handler itself: signature verification, idempotency, event coverage.
Delete
5%Dead handling for event types that were copy-pasted in but never actually apply to your product.
Verdict
Who this is for.
FAQ
Questions founders ask.
Is this Stripe's fault?
Almost never. Stripe's own processing is reliable — the bugs live in the custom webhook handler every integration has to write, which is exactly what we check first.
How fast can this be fixed?
Faster than a full rescue — usually 10 days, since the fix is narrowly scoped to the webhook layer rather than the whole app.
Can you fix this without touching our checkout flow?
Yes, and we usually don't need to — the checkout flow is rarely where the actual bug lives.
How do you test a payment fix without charging real cards?
Stripe's test mode lets us trigger the exact event types that caused your bug, including resending the same event to confirm idempotency, without any real money moving.
What if we're not sure our webhook signature is even being verified?
That's exactly what the audit checks first — it's a quick, definitive check, not a guess.
Ask anything
Got a question about payments rescue?
Frequent questions
Valery Satsura
CEO · Start Matter · usually replies in minutes
Hey, I'm Valery. Ask anything about payments rescue. I usually reply in minutes.
Engagement shape
This is one of our services.
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Other ways we engage
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Your app keeps crashing. We find why, not just where.
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Every new feature breaks three old ones. We untangle why.
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Zero tests. We add coverage where a bug actually costs you.
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Read the scenario48-hour audit
Just the audit. No rebuild.
2 days · from $500
Written report on what your repo has and what it lacks. You decide who fixes it.
Request the auditOne feature
Ship a single feature.
1–2 weeks · $1.5K–$4K
Scoped to one workflow. Tests included. Your repo stays the way you left it.
Scope the featureFractional CTO
A senior in the room.
Monthly · from $1K
Architecture review, hiring help, code review on every PR. Half-day per week.
Start a conversationSend us the repo.
We reply in 48 hours.
Read-only GitHub access is fine. One-page audit comes back inside two days. No charge for the audit.