Payments rescue

Stripe payments are broken. Usually it's the webhook layer.

Stripe itself is reliable, the actual payment processing rarely fails. What breaks is almost always the code that reacts to what Stripe reports: a webhook handler that doesn't verify its signature, doesn't handle a retried event idempotently, or returns too slowly and gets retried into a duplicate charge. We check the webhook layer first, because that's where nearly every 'Stripe is broken' report actually lives.

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If you see this, this is you

The signals.
What they actually mean.

A customer got charged twice for the same purchase.

Usually a webhook handler that isn't idempotent — Stripe retries an event if it doesn't get a fast 200 response, and a handler that isn't built to safely process the same event twice ends up granting access or charging twice on the retry.

A customer paid and never got access to the product.

Common cause: the webhook handler updates the database, but a race condition means the local record didn't exist yet when the event arrived, so the update silently failed.

Test-mode and live-mode keys got mixed up somewhere.

One of the most common Stripe integration mistakes — a `pk_test` or `sk_test` key left in a production environment variable, or the reverse, either silently breaking payments or silently charging real cards during testing.

The webhook endpoint isn't verifying Stripe's signature.

Without verifying the `Stripe-Signature` header, the endpoint will process a request from anyone who knows the URL, not just from Stripe — a real, documented security gap, not a hypothetical one.

A subscription cancels or downgrades and the app doesn't notice for days.

Usually means the app isn't listening for the specific event type that fires on that change, or is listening but silently swallowing an error while processing it.

Refunds issued in Stripe's dashboard don't do anything in the app.

A refund is a Stripe-side action that only affects your app if something is listening for the corresponding webhook event and acting on it — most vibe-coded integrations only ever handle the initial payment event.

Our process

Five steps. 10 days.

012 days

Audit

We pull your webhook handler and check it against Stripe's own documented requirements: signature verification, idempotent event handling, and which event types are actually being listened for versus which ones matter for your product.

021 day

Triage

Keep, rewrite, delete. This is usually a narrow, deep fix, closer to 80/15/5 — most of the integration is fine, the webhook handler specifically isn't.

033–5 days

Foundation

Signature verification added if missing. Idempotency keys and duplicate-event checks added so a retry can't double-charge or double-fulfill. Missing event types wired up so cancellations and refunds actually propagate.

041–2 days

Migration

We test against Stripe's own test-mode event triggers, including deliberately re-sending the same event, before touching anything live.

051 day

Handoff

Documented, monitored — we set up alerting on webhook failures specifically, since a silently failing webhook is invisible until a customer complains.

What we do with the code

Three piles. Honest splits.

Keep

80%

Checkout flow, pricing, product logic — usually correct and untouched.

Rewrite

15%

The webhook handler itself: signature verification, idempotency, event coverage.

Delete

5%

Dead handling for event types that were copy-pasted in but never actually apply to your product.

Verdict

Who this is for.

Stripe's infrastructure almost never fails. What fails is the handful of lines of custom code every integration has to write to react to what Stripe reports, and that code is exactly the part a prompt-generated integration is least likely to get fully right, because signature verification and idempotent retries aren't things a demo needs to work. The fix is narrow. We're not touching your checkout flow or your pricing logic, almost always fine. We're fixing the webhook handler specifically, which is usually a matter of days, not weeks, which is why this page has a shorter timeline and lower cost floor than the rest of the rescue cluster. If your webhook handler already verifies Stripe's signature and safely no-ops on a duplicate event, you're in better shape than most. If you're not sure, that's worth finding out before a retried webhook finds out for you.

FAQ

Questions founders ask.

Is this Stripe's fault?

Almost never. Stripe's own processing is reliable — the bugs live in the custom webhook handler every integration has to write, which is exactly what we check first.

How fast can this be fixed?

Faster than a full rescue — usually 10 days, since the fix is narrowly scoped to the webhook layer rather than the whole app.

Can you fix this without touching our checkout flow?

Yes, and we usually don't need to — the checkout flow is rarely where the actual bug lives.

How do you test a payment fix without charging real cards?

Stripe's test mode lets us trigger the exact event types that caused your bug, including resending the same event to confirm idempotency, without any real money moving.

What if we're not sure our webhook signature is even being verified?

That's exactly what the audit checks first — it's a quick, definitive check, not a guess.

Ask anything

Got a question about payments rescue?

Frequent questions

Valery Satsura

Valery Satsura

CEO · Start Matter · usually replies in minutes

Hey, I'm Valery. Ask anything about payments rescue. I usually reply in minutes.

Engagement shape

This is one of our services.

Same engagement, on the services index: Vibe Code Rescue from $500. Quote in 24 hours, audit free for 48 hours.

Other ways we engage

Not ready for a full rescue?
Start smaller.

Vibe-coded rescue

Your AI-built MVP is breaking. We rebuild without throwing it away.

14 days · $500–$12.5K

Read the scenario

Agency transfer

Your dev team stopped shipping. We pick up where they failed.

14 days · $500–$15K

Read the scenario

Lovable rescue

Lovable shipped fast. We fix what's actually broken underneath.

14 days · $500–$12.5K

Read the scenario

Bolt.new rescue

Bolt shipped it in the browser. We fix what breaks outside it.

14 days · $500–$12.5K

Read the scenario

Replit Agent rescue

Replit Agent built it fast. We fix what it broke along the way.

14 days · $500–$12.5K

Read the scenario

Cursor rescue

Cursor moved fast in your codebase. We check what it moved.

14 days · $500–$12.5K

Read the scenario

v0 rescue

v0 built the UI. We build what it was never meant to.

14 days · $500–$12.5K

Read the scenario

Claude Code rescue

Claude Code followed most of your rules. We fix the rest.

14 days · $500–$12.5K

Read the scenario

Windsurf rescue

Windsurf doesn't exist anymore. The codebase it built still does.

14 days · $500–$12.5K

Read the scenario

Crash rescue

Your app keeps crashing. We find why, not just where.

14 days · $500–$12.5K

Read the scenario

Feature-velocity rescue

Every new feature breaks three old ones. We untangle why.

14 days · $500–$12.5K

Read the scenario

Database rescue

Your database is a mess. We fix it without losing data.

14 days · $500–$12.5K

Read the scenario

Test coverage rescue

Zero tests. We add coverage where a bug actually costs you.

14 days · $500–$12.5K

Read the scenario

Cost rescue

Your bill tripled and nobody knows why. We find the leak.

7 days · $500–$6K

Read the scenario

48-hour audit

Just the audit. No rebuild.

2 days · from $500

Written report on what your repo has and what it lacks. You decide who fixes it.

Request the audit

One feature

Ship a single feature.

1–2 weeks · $1.5K–$4K

Scoped to one workflow. Tests included. Your repo stays the way you left it.

Scope the feature

Fractional CTO

A senior in the room.

Monthly · from $1K

Architecture review, hiring help, code review on every PR. Half-day per week.

Start a conversation

Send us the repo.
We reply in 48 hours.

Read-only GitHub access is fine. One-page audit comes back inside two days. No charge for the audit.

Get a flat-price quote for Stripe Payments Broken — We Fix the Webhook Layer

Quote back in 24 hours. No call required first.